Never imagine that today’s Amazon will be tomorrow’s.
Some leaders find it hard to learn that their customers really do matter.
This isn’t what you might have expected from an airline.
No, the customer isn’t always right. It still matters how you treat them.
Is this serious? Some say it is.
How many people would ever have expected this?
And the big retailer isn’t the only brand that’s being accused of these tactics.
What is happening at American? A big fight, certainly.
The airline’s passengers must be tired of this.
Some people know how to set things right.