Sometimes, even juries aren’t impressed with airlines.
Should there be a law to tell you when to stop?
It’s not always easy in fast-food customer service.
Sometimes, you can help create something that ends up being used in very painful ways.
A dead dog in an overhead bin? An airline that endures one PR disaster after another? How bad is it? And why?
The best insults come with a little truth attached. At least a little.
Know your rights just as well as you know your flights.
Snapchat ran an ad “joking” about domestic violence.
After a dog dies in an overhead bin, the airline says it’s introducing something to prevent it happening again.
It’s not a good week for United.